FAQs

How do I set up direct deposit?

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1. Make sure that: 

• Your Serve Jackson Hewitt Account is active. 

• You have successfully completed online registration, email verification and activated your Card. 

• Your employer or payroll department offers direct deposit. 

• Your direct deposit comes from a U.S. bank account. 

• The direct deposit does not exceed the maximum balance and monthly limits specified in the Fees and Limits section of the Consumer User Agreement.

• For Federal tax refunds via direct deposit, the information on your refund, including your Social Security Number, must match the information we have on file. If you are filing jointly, please make sure that your Social Security Number is listed first on your Tax Return. Please note that there is a limit of two tax refunds per calendar year per Serve Account.

 

2. To set up direct deposit, follow the steps below: 

1.  Log in to your Serve Jackson Hewitt Account and go to Money In.

2. Select Direct Deposit to view your Serve Jackson Hewitt Account and Routing Numbers.

3. Print out and complete the Serve Direct Deposit Form and submit it to your employer or benefits provider to process the request. Certain employers may require you to use their own form or process. It may take one or two pay periods before your direct deposit will take effect.

 

Please note that the Serve Jackson Hewitt Account number and Bank Routing numbers found on the Serve Direct Deposit Form can only be used for adding your paycheck or Government Payments to the Serve account and cannot be used for other payments. For payments from your Serve Jackson Hewitt Account, please use the Pay Bills option. 

Where can I view my Account and Routing Numbers?

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Your Account and Routing Numbers are easily accessible via the My Profile section of your online Account.

1. Log in to your Serve Jackson Hewitt Account and go to My Profile.

2. You will see Account and Routing Numbers listed under the Account Information section. 

Can Direct Deposit be set up for Federal payments?

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Yes, Direct Deposit can be set up for Federal payments. For example, the payment can be a tax refund, Social Security payment, SSI payment, civil service retirement payment, VA compensation/pension, Worker's Compensation, or a Federal Employee payroll deposit. Please use the Serve Jackson Hewitt Account number and Bank Routing number found on the Serve Direct Deposit Form. 

How long do Direct Deposits take?

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You can get your paycheck up to 2 days before payday.¹ You can access your money as soon as the funds are electronically added to your Account. It may take up to two pay cycles after you sign up for Direct Deposit with your employer or benefits provider for your Direct Deposit to begin.