ATM Withdrawals
Access your money from any ATM that accepts American Express® Cards.
Free in-network ATM withdrawals¹
You can enjoy FREE ATM withdrawals at over 40,000 MoneyPass® ATMs nationwide.
FAQs
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Once you've completed your tax filing appointment with Jackson Hewitt, if you had opted to put your refund onto a Serve Jackson Hewitt Card, you can use your Card at ATMs that permit American Express transactions within the United States and Puerto Rico.
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MoneyPass ATM locations can be found at https://www.moneypass.com/atm-locator.html.
Note: MoneyPass Network ATMs are not available in all areas, including the US Virgin Islands.
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If you believe you were charged a fee at a MoneyPass ATM that should be surcharge-free, you may contact us 24 hours a day, 7 days a week at 1-800-954-0559.
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Be aware of your surroundings, especially at night, and be cautious when withdrawing cash. Avoid showing or counting cash at the ATM. Put it away immediately and count it when you are in a secure location such as your car or home.
Be sure no one sees you enter your PIN.
When using an ATM with a door, close the entry door completely and do not open the door to anyone you don’t know.
The activity around ATM facilities may be recorded by surveillance cameras. If you notice anything suspicious do not use the ATM, and, if you’re in the middle of a transaction, cancel it, leave immediately and visit another ATM.
If you must use the ATM at night, consider taking someone with you.
Keep safe or securely get rid of your ATM receipts.
Report all crimes immediately to the operator of the ATM or local law enforcement and call 911 if you need emergency assistance. For complaints about security at ATMs, contact the operator of the ATM and:
-In New York call: NY Department of Financial Services 877-226-5697.
-In New Jersey call: NJ Department of Banking 609-292-7272.
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Please see below for fees and limits associated with ATM withdrawals:
You can enjoy FREE ATM withdrawals at over 40,000 ATMs in the MoneyPass® ATM network in the US.
Transactions at non-MoneyPass ATMs have an up to $3.50 Serve fee.
ATM operator fees and decline fees may also apply. Please see here for more details, including fees and the schedule of Account limits.
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Yes, a subaccount user can use their Serve Jackson Hewitt Card at eligible ATMs once they have activated their personalized Card and verified their email. If you wish to disable ATM access on your linked subaccount Cards, log into your Serve Jackson Hewitt Account, select the subaccount you wish to restrict ATM access, and click or tap the Settings icon to access Subaccount Settings.